Data Deletion

Last Updated: August 16, 2026

Emtek Grup Teknoloji Anonim Şirketi, operating under the Zycun brand (“Zycun”, “we”, “us”, or “our”), provides the following process for requesting deletion of an account and/or personal information associated with our websites, mobile applications, games, and related services (collectively, the “Services”).

For more information about how we process personal information, please review our Privacy Policy.

1. How to Request Account or Data Deletion

If the relevant Service provides an account deletion option within its settings, you may use that option to submit your request directly.

If no in-app deletion option is available, or if you cannot access the relevant Service, email us at info@zycun.com with the subject line “Account and Data Deletion Request”.

2. Information to Include

To help us locate the relevant account, installation, or information, please include as much of the following as reasonably available:

• The name of the Zycun game, application, website, or Service
• The email address associated with your account, if applicable
• Your username, player ID, account ID, support ID, or other in-service identifier, if applicable
• Your platform and device type, such as iOS, Android, Apple App Store, Google Play, or another platform
• Your country or region
• A clear statement that you want your account, personal information, or both deleted
• Any additional information that may help us identify the relevant records

Please do not send us your password, complete payment card details, authentication codes, or other sensitive credentials.

3. Verification of Your Request

We may request reasonable additional information to verify your identity, confirm that you are authorized to make the request, prevent fraudulent or unauthorized deletion, and locate the relevant information.

If we cannot reasonably verify the request or identify the relevant account or information, we may ask for clarification or may be unable to complete the request.

4. What We Will Delete

Depending on the Service and the information associated with you, deletion may include:

• Your Zycun account and profile information, where an account exists
• Account identifiers and contact information
• Game progress, preferences, and account-linked gameplay information
• Support correspondence and information you submitted to us
• Device, analytics, or usage information that we can reasonably associate with you
• Other personal information that we are required to delete under applicable law

Information that has been irreversibly anonymized or aggregated so that it can no longer reasonably be associated with you is not personal information and may be retained.

5. Information We May Retain

We may retain limited information where required or permitted by applicable law, including information reasonably necessary to:

• Comply with legal, tax, accounting, or regulatory obligations
• Maintain transaction and financial records
• Detect or prevent fraud, abuse, cheating, and security incidents
• Establish, exercise, or defend legal claims
• Resolve disputes and enforce our agreements
• Record and demonstrate that a deletion request was completed

Any retained information will remain protected and will be used only for the applicable permitted purpose.

6. Third-Party Platforms and Service Providers

Deleting information held by Zycun does not automatically delete information independently controlled by third parties, such as Apple, Google Play, advertising networks, authentication providers, or other platform operators.

You may need to contact the relevant third party or use its account and privacy controls to request deletion of information held independently by that party.

Where a service provider processes personal information solely on our behalf, we will take reasonable steps to instruct that provider to delete or return the relevant information, subject to applicable legal and technical limitations.

7. Purchases, Subscriptions, and Platform Records

Deleting a Zycun account or associated information does not cancel a subscription managed by an application store or platform. You must cancel any active subscription through the relevant platform’s subscription settings.

Application stores and payment platforms may retain purchase and transaction records under their own legal obligations and privacy policies. Zycun does not directly receive or store your complete payment card information.

8. Consequences of Deletion

Account and data deletion may be permanent and irreversible. Depending on the Service, you may lose access to:

• Your account
• Saved game progress and settings
• Virtual items, virtual currency, achievements, and account-linked content
• Features or purchases that require the deleted account

Uninstalling an application does not by itself submit a deletion request or necessarily delete information previously collected.

9. Requests Concerning Children

If you are a parent or legal guardian and believe that a child has provided personal information through one of our Services, you may submit a deletion request using the process above. We may request information reasonably necessary to verify your authority and locate the relevant information.

10. Processing Time and Confirmation

We will review and respond to deletion requests without undue delay and within the period required by applicable law. For example, we respond as soon as possible and no later than thirty (30) days from receipt of a valid request under the Turkish Law on the Protection of Personal Data No. 6698 (“KVKK”). Other laws may provide different response periods or permitted extensions. We will request any information reasonably needed for verification as early as practical.

When the request has been completed, we may send confirmation to the email address used to submit the request.

If we decline your request or you are not satisfied with our response, you may appeal by replying to our response or contacting us at info@zycun.com. You may also lodge a complaint with the supervisory authority applicable to you — in Türkiye, the Personal Data Protection Board (Kişisel Verileri Koruma Kurulu); in the EEA or the UK, your local data protection authority.

11. Contact Us

If you have questions about account or data deletion, or want to submit a deletion request, contact us at:

Emtek Grup Teknoloji Anonim Şirketi (Zycun)
Zübeyde Hanım Mah. Fatih Cad. No:31/219
Altındağ, Ankara
Türkiye

Email: info@zycun.com
Website: www.zycun.com